At MyCamoExchange.com, we try to make the process of buying and selling used hunting and fishing gear easy and hassle free. Since we are a listing service only, it is hard for us to properly mediate the buying and selling process. If you feel that you have received an item that was misrepresented or you are not happy with the item, we recommend the following actions:
Contact the seller:
If you are not satisfied with your item, the first thing we recommend you do is contact the seller and explain the problem. The seller may be able to resolve the problem right away.
To contact a seller when buying an item:
- When asking about or buying an item, click the picture of the item on the listing page.
- At the bottom of the page, select Product Enquiry.
- Enter your name, email address and details about your enquiry.
- Select the Submit Enquiry button.
If you used a credit card:
If you cannot get your money back from the seller, your next best option is to file a claim with your credit card company.
If you sent payment via US Mail:
If you feel you were defrauded, and you sent payment via US Mail, you can file a claim with the US Post Office for mail fraud.
If the item is damaged:
If the item arrived damaged, you can file an insurance claim with the shipper.
If you think the item was misrepresented:
If you believe the seller was not truthful in describing the item, submit an email to firstname.lastname@example.org and we can review the transaction. We will review the situation and intervene as much as we see is relevant to the situation.
Your feedback is important:
Make sure to submit feedback for the transaction if there was a problem. We use feedback to track potential problem users, and we terminate the accounts of those who accumulate excessive negative feedback.
We are here to help you, but MyCamoExchange.com is only a listing service, much like the classified ads in the newspaper. We are not affiliated with the sellers. We are not a court of law or a law enforcement agency, and we cannot force the seller to issue a refund. You always have the option of filing suit in a small claims court.
Items Damaged in Shipping:
The seller is responsible for making sure an item is delivered to a buyer. If the item is lost or damaged in shipping, the seller is responsible for refunding the buyer’s payment, whether the item was insured. We strongly recommend sellers insure all packages with the carrier.
Buyers should immediately report to the seller and the shipping company any damage to the package. It is important to keep all original packaging, including cartons and contents, until the issue is resolved. The shipper may need it for inspection. Different shipping companies have different claims procedures, including time limits for filing claims.